Purpose

 Majellan Medical Group is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information, and how patients may access or correct their information.

1. What information we collect

We collect information that is necessary to provide safe, high-quality medical care. This may include:

• Personal details (name, date of birth, address, phone number, Medicare number, next of kin)

• Medical history, current health information, medications, allergies, risk factors, and family history

• Test results, specialist correspondence, hospital discharge summaries, and other clinical information

• Billing and account information

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2. How we collect information

We may collect information:

• Directly from you (in person, via phone, online, or in writing)

• From other health professionals, specialists, hospitals, pharmacies, pathology, or imaging providers (with your consent)

• From Medicare, My Health Record, or private health funds (where relevant)

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3. Why we collect, use, and disclose information

Your personal information is used to:

• Provide medical treatment and health care services

• Communicate with other health professionals involved in your care

• Send reminders and recalls for follow-up care, immunisations, or health checks

• Manage billing, payments, and compliance with Medicare, DVA, and private health funds

• Conduct practice quality improvement and accreditation activities (de-identified where possible)

• Meet legal and regulatory requirements

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4. Disclosure of information

We may disclose your information to:

• Other treating health professionals (e.g., specialists, allied health, hospitals, pathology and radiology providers)

• Medicare, DVA, or private health insurers where required for billing

• Our IT providers, auditors, and accreditation agencies (under strict confidentiality agreements)

• Third parties when required by law (e.g., public health reporting, subpoenas, mandatory reporting)

• We will not disclose your information to any third party without your consent, unless legally required.

 

5. Data storage and security

 

• All patient records are stored securely in electronic and/or paper format.

• Access is restricted to authorised staff who require the information for their role.

• We maintain secure computer systems with passwords, firewalls, and data backups.

• Staff receive regular training in privacy and confidentiality.

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6. Access to and correction of your health information

 

• You have the right to request access to your personal health record.

• Requests must be made in writing and may be subject to an administration fee.

• We may require identification before releasing information.

• If information is inaccurate, incomplete, or outdated, you may request correction.

 

7. Privacy concerns and complaints

If you have a privacy concern or complaint, please contact:
Practice Manager
Majellan Medical Group
107 Landsborough Ave
Scarborough, Qld 4020
Phone: 07 3880 1444
Email: manager@majellanmedical.com.au

We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au